shipping

We ship from our UK fulfilment centre and deliver across the United Kingdom.

delivery fee

We charge a flat delivery fee at checkout. Free shipping is available on qualifying orders.

timing

Orders are dispatched within 1–2 business days. Once your parcel has been collected by the courier, you'll receive tracking details so you can follow the delivery.

returns & exchanges

All matcha powder sales are final.

For quality and safety reasons, we are not able to accept returns or offer refunds on Master's Reserve once dispatched. This applies even if the packaging is unopened. Once a food product has left our care, it cannot be resold.

This is consistent with UK food safety regulations and your statutory rights under the Consumer Contracts Regulations 2013, which exempt perishable and consumable goods from the standard 14-day cancellation right.

damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please let us know within 24 hours of delivery.

Email us at info@nicetomatcha.co.uk with:

1. Your name
2. Your order number
3. A brief description of the issue
4. Clear photos of the product and packaging