Terms of service

Welcome to Nice To Matcha. By using our website (the "Site") or purchasing any products from us (the "Services"), you agree to the following Terms of Service. Please read them carefully.

1. General This Site is operated by Nicetomatcha (Pty) Ltd. Throughout these Terms, "we", "us", and "our" refer to Nice To Matcha. By visiting our Site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms.

We reserve the right to update or change these Terms at any time. Your continued use of the Site constitutes acceptance of any changes.

2. Online Store Terms You must be at least 18 years old or have permission from a legal guardian to use our Site. You may not use our products for any unlawful or unauthorised purpose.

3. Products & Pricing All products and prices are subject to change without notice. We reserve the right to discontinue any product at any time. We make every effort to display product colours and details accurately, but we cannot guarantee that your device's display is exact. All prices are displayed in GBP and include VAT where applicable.

4. Orders & Payment All orders are subject to acceptance and availability. We may refuse or cancel an order if we suspect fraud or misuse. We accept payment methods displayed at checkout. By submitting payment information, you represent that you are authorised to use the chosen payment method.

5. Shipping & Delivery Shipping times are estimates and may vary due to external factors. Once an order is handed to the courier, responsibility for delivery passes to the carrier. You are responsible for providing accurate delivery information.

6. Returns & Refunds Due to the nature of food products, we cannot accept returns on opened or used items, except where required by law. If an item arrives damaged or incorrect, please contact us within 14 days of delivery with proof of the issue so we can assist. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

7. Subscriptions (if applicable) By purchasing a subscription, you agree to recurring charges until you cancel. You may cancel at any time before the next billing cycle. No partial refunds are given for unused subscription periods.

8. Personal Information Your submission of personal information through the Site is governed by our Privacy Policy.

9. Intellectual Property All content on the Site — including branding, designs, products, text, and images — is owned by or licensed to Nicetomatcha (Pty) Ltd and may not be copied, reproduced, or exploited without written permission.

10. Disclaimer & Limitation of Liability Our products are sold "as is." We do not guarantee uninterrupted or error-free service, or that product descriptions or Site content are free from inaccuracies. To the maximum extent permitted by applicable law, Nicetomatcha (Pty) Ltd is not liable for any injury, loss, or damages arising from your use of the Site or our products.

11. Governing Law These Terms are governed by the laws of England and Wales.